IT Help Desk Services for Large Businesses
Free up your team’s bandwidth. Let us take your tedium.
92% Success Rate on First-Call Resolution
We understand your time is valuable; nobody looks forward to calling an IT help desk. Even temporary service outages can cost tens of thousands of dollars for big companies. That’s why our team of specialists focuses so heavily on first-call resolution.
By leveraging your expertise to build our knowledge base, we’re able to resolve users’ incidents as quickly as possible without your ongoing involvement.
IT Help Desk Services Solutions That…
Work Around Your Schedule
Work Around Your Schedule
Call us any time, from anywhere, 24/7. We always have people in our Operations Center.
Value Personal Connection
Value Personal Connection
Talk to a real person, not a confusing voice prompt. Around 80% of calls are picked up immediately and the average hold time for the remaining 20% is less than one minute.
Onboard to Foster Success
Onboard to Foster Success
We ensure that we understand the ins and outs of your business as intricately as you do through a process of understanding, documentation, training, evaluation, and adjusting.
Use STATS
Use STATS
To ensure state-of-the-art quality assurance and communication, our proprietary Strategic Ticketing and Asset Tracking System (STATS) records and tracks every call, shipment, incident, and request in one centralized database.
Key Performance Metrics – Service Desk Excellence
%
Customer Satisfaction score
%
OF CALLS ANSWERED IN 90 SECONDS OR LESS
%
OF INCIDENTS RESOLVED WITHIN THE FIRST CALL
Why SSI
The SSI Advantage
We are the premier IT Help Desk Services provider for large enterprises for a reason. We’re fast, effective, and minimize downtime during IT headaches. Our IT specialists have been working in the field for decades, so they know the panic and frustration that comes with a system going down.
Don’t let complacency become hazardous — get a partner that provides proactive monitoring and troubleshooting behind the scenes before anything even goes wrong. Get a partner that constantly evolves procedures to ensure tickets don’t need to be escalated. Get the SSI advantage.
Our Certifications
Ready to Elevate Your IT Experience?
Request a Quote Today!
Are you looking for IT solutions tailored to your business's unique needs? Don't wait any longer. Contact Strategic Solutions, Inc. now to request a quote. Our team is eager to collaborate and craft IT strategies that not only resolve current challenges but also propel your business towards future success.