Are your employees spending too much time addressing IT issues instead of important projects? Are you looking for an experienced Team that can handle your IT support so your Team can focus on projects and strategic requests from your users? Then look no further – SSI is here to help. We believe we can be the partner that makes your job easier by focusing on resolving incidents on the first contact. We will leverage your expertise to build our knowledge-base then we will resolve your Users’ incidents as quickly as possible – without your ongoing involvement.
LET US HELP REDUCE YOUR WORKLOAD
When technology problems interrupt your business processes, you need a partner who can respond with a sense of urgency, so your employees can do their jobs. This is why SSI focuses on answering the call with a live agent quickly and continually reviewing and improving our procedures to resolve the incident as fast as possible on the first call.
This attention to speed and service delivery enables us to serve as an operational extension of your internal IT staff that improves service performance and allows them to focus on the core IT functions that drive the business. The result is you get a real person to talk with, a high level of service consistency, and a resolution focused help desk at all hours, 365 days of the year. That’s how we get award winning results for you.