Questions? We’ve got answers, and we’re available 24/7 to answer them!

Managed IT Services FAQs

What is a managed service provider (MSP)? 

MSP is an IT company that remotely manages and takes responsibility for a customer’s IT infrastructure and/or end-user systems. This IT support and management can be partially or fully outsourced.

Why hire SSI as your managed services provider?

SSI will establish a single point of contact for all your IT requirements, instituting a culture of accountability for all things IT. Remote monitoring of system logs and critical services allow us to proactively identify potential issues with servers that may cause downtime. And our simplified contract structure makes it easy for you to budget your IT costs and focus on your core business functions.

When you call on SSI for your managed IT services and support, you will have one point of contact for ALL your IT needs.


What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, SSI makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. SSI serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What is an outsourced help/service desk?

An outsourced help desk is when a managed service provider handles all your IT issues and support services remotely.

Why hire SSI for your outsourced help desk services?

When you partner with SSI for your help desk services, we provide proactive support coupled with traditional break/fix support. Clients call one number for all support needs and speak to a single point of contact. We handle all standard services from everyday usage, hardware and technical issues to new equipment and new system set-up

Really? One point of contact when I have an IT issue?

YES! One number, one contact.  The service desk is the face of IT. Our best-in-class service desk team has cultivated a specific skill set — personable and friendly customer service skills, a clear understanding of the business model and their role in IT, and the technical skills that allow them to be successful and knowledgeable for their specific support tasks.

We invite you to see how our solutions can improve your productivity and eliminate downtime.

What if I have an emergency issue in the middle of the night?

Your service desk will be readily available during your standard operating hours, and a Level 2 Support expert will be assigned to your account and available 24/7.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

What if I need more than standard managed IT services?

SSI provides both technical and strategic consulting services. Our experts can provide an in-depth assessment of your organization’s needs and then guide you through any deployment, project, upgrade, or other business need. Click on the IT Consulting link for more information or contact us!

Please contact us for any additional inquiries! We’re happy to answer your questions.