Service Desk and Security Operations Center

We specialize in 24/7 Service Desk Support and Cyber Security Operations. Our goal is to make IT simple and secure so our customers can focus on their core business. See how one flat-rate can get you all the IT services your business needs!

Case Studies

Customer Results

90%

90% of Calls Answered in 90 seconds or less

15000

Over 15,000 inbound calls per month

85%

85% of incidents resolved within the first call

Certifications

Recent Posts

Challenge:

Deploy 600+ Windows 10 Pro Tablets to 100 locations

Project Objective:

Configure, harden, deploy, and support 600+ tablets to a customer with PCI requirements.

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Challenge:

Remotely upgrading 2,000 servers to Windows Server 2012 from Server 2003

Project Objective:

Converted servers at 2,000 retail locations from Server 2003 to Server 2012 hardened to Microsoft Hardening Best Practice.

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Pharmacare | SSI Tech

Founded as a single drugstore in 1927, Pharmacare Hawaii has grown to 9 pharmacy locations plus a corporate headquarters providing long-term care pharmaceuticals and home infusion healthcare.

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