Resolution-Focused Service Desk & Managed IT Services
SSI specializes in 24/7 service desk support and cyber security operations with an emphasis on first-call resolution to maximize uptime.
24-hr Support
Experienced Technicians
100% Satisfaction Guaranteed
OUR SERVICES
Discover the Strategic Advantage with SSI’s Premier IT Services
Your Technology, Our Expertise! At Strategic Solutions, Inc., we transform your IT challenges into opportunities for growth and efficiency. Experience the peace of mind with our 24/7 Service Desk, featuring live U.S. agents ready to address your needs at a moment’s notice. Elevate your security stance with our comprehensive Cyber Security solutions, including cutting-edge endpoint protection and proactive vulnerability management
Service Desk
Service Desk
We offer 24/7 live support with U.S.-based agents, providing seamless onboarding and maintaining high service standards through detailed performance metrics.
Network Operations Center Support
Network Operations Center Support
We ensure that your internal resources are not being routed to technical issues that cause downtime. As an extension of your team, our NOC covers any existing support gaps so your customers have a seamless experience.
Managed Services
Managed Services
This includes 24/7 monitoring, secure data backup, full-circle asset management, hardware repair, and managed rollout.
Cyber Security
Cyber Security
This includes endpoint and network security, Security Information and Event Management (SIEM), and vulnerability assessments.
Agile App Development
Agile App Development
This includes app development, software QA testing, and release management.
Digital Vehicle Inspection
Digital Vehicle Inspection
Empower your technicians to move quickly, efficiently, and with greater precision so that they can take on more projects and ultimately increase revenue.
Customer Results-Proven Reliability and Efficiency
At SSI, our commitment to excellence is reflected in the results we deliver. We pride ourselves on being responsive to our customers. This consistent performance is a testament to our focus on client satisfaction and our unwavering commitment to being your dependable IT partner.
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Customer Satisfaction score
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OF CALLS ANSWERED IN 90 SECONDS OR LESS
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OF INCIDENTS RESOLVED WITHIN THE FIRST CALL
Who we are
Empower Your Business With SSI
Why Choose SSI? As an IT company that has been in business for over 30 years, we know that a healthy technology infrastructure shouldn’t just be reactive— it should also be proactive. Our strategic approaches are flexible and designed to be customized to your business’ imperatives. We offer a single point of contact with a U.S.-based helpdesk, top-tier IT support experts, a high-pressure support model for multi-location franchises, an emphasis on first-call resolution, and a scalable support model.
What Sets Us Apart
The SSI Difference
Immediate & Proactive Support
SSI stands out for its 24/7 Service Desk, staffed with real people who provide direct, immediate support. Our Network Operations and Security Operations Centers monitor your environment to take care of IT issues before they become a problem. Our strategic approach reduces the risk of significant downtimes and long-term issues.
Flexible Business Partner
SSI focuses on automating processes and following documented procedures to ensure maximum uptime for our customers. We take the time to understand your business and create custom procedures to service your unique needs.
Enterprise Level Support
SSI focuses on providing reliable IT support to multi-site clients. Our services are scalable to fit the unique and evolving requirements of our large enterprise customers.
Our Certifications
Ready to Elevate Your IT Experience?
Request a Quote Today!
Are you looking for IT solutions tailored to your business’s unique needs? Don’t wait any longer. Contact Strategic Solutions, Inc. now to request a quote. Our team is eager to collaborate with you, crafting IT strategies that not only resolve current challenges but also propel your business towards future success.