From 0% Backup Success to 100% SLO — Across 400+ Servers
How SSI rescued a North American pest control enterprise from the brink of catastrophic infrastructure failure, eliminating outages, rebuilding disaster recovery from the ground up, and achieving zero major degradation events.
CASE STUDY
Critical Infrastructure Decay Threatens Business Operations
A North American pest control enterprise spanning the United States and Mexico was spending significant budget on an internal IT team that was overstaffed, underdelivering, and unable to focus on anything beyond day-to-day firefighting. Beneath the surface, the situation was far more serious — monitoring platforms sat unconfigured, backup and disaster recovery systems had a 0% restore success rate, databases operated without maintenance or oversight, and certificate failures were causing infrastructure-wide outages. SSI stepped in as a true infrastructure partner, executing an emergency remediation effort and rebuilding the entire operational foundation from the ground up — transforming a system full of critical vulnerabilities into one that now runs at 100% SLO with zero major degradation events.
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