From Reactive Firefighting to Proactive Network Control Across 600+ Locations
How SSI took full ownership of a national dining chain’s NOC operations, remediated hundreds of failing infrastructure units, and consistently responded to alerts in 10–15 minutes against a 60-minute SLA.
CASE STUDY
Overwhelmed Network Operations Struggling to Scale
A major casual dining chain operating 600+ restaurant locations was running a Network Operations Center (NOC) on an understaffed internal team with no formal SLAs, no proactive alerting, and critical infrastructure that was quietly failing in the background. Hundreds of UPS units sat offline and unmanaged, network hardware lacked true redundancy, and a single employee held the institutional knowledge that kept the entire system running. SSI took full ownership of client NOC operations through a rapid flash cutover, systematically remediating infrastructure failures across every location while building the processes and knowledge base to sustain long-term performance — consistently responding to alerts in 10–15 minutes against a 60-minute SLA.
Download Your Copy
Ready to Elevate Your IT Experience?
Request a Quote Today!
Are you looking for IT solutions tailored to your business's unique needs? Don't wait any longer. Contact Strategic Solutions, Inc. now to request a quote. Our team is eager to collaborate and craft IT strategies that not only resolve current challenges but also propel your business towards future success.