Every New Hire, Day One Ready — No Delays, No Lost Laptops

CASE STUDY

Critical Bottlenecks Threatening Operational Efficiency

A fast-growing healthcare consulting firm with a high-velocity workforce was losing up to two weeks of productivity per new hire — consultants were arriving on day one with no laptop, no access, and nothing to do. An understaffed internal IT team could not keep pace with a constant cycle of 20–50+ devices needing to be provisioned, shipped, and recovered each month, and expensive equipment was routinely written off when departing employees disappeared with $1,500–$2,000 laptops. SSI took full ownership of the client’s device lifecycle — from provisioning and shipping to recovery and service desk support — transforming a chaotic, inconsistent process into one that delivers a fully configured laptop to every new hire on or before the first day of employment.