From One Release a Year to Four — Without Sacrificing Quality

CASE STUDY

Development Operations at a Breaking Point

A national tire and automotive retailer operating 2,200+ locations was running a fragmented point-of-sale development operation — three developers, multiple vendors, and a release cycle so slow it delivered just one to two updates per year. When leadership brought in a large outside firm to accelerate development, it backfired, introducing bugs across the network and creating integration chaos that made things worse. SSI stepped in as a true development partner, mastering the proprietary codebase from the ground up, embedding within the client’s SAFe Agile framework, and consolidating what had been a multi-vendor patchwork into a single, integrated team — quadrupling release frequency to four per year while improving quality across all 2,200+ locations.