One Night at a Time: Transforming 2,200 Locations Without Missing a Single Opening

CASE STUDY

Legacy Infrastructure Threatening Business Continuity

A national automotive retailer operating 2,200+ locations and 22,000 employees had been running on aging, out-of-warranty servers that were quietly becoming a business continuity crisis. With each location dependent on a single server powering multiple thin clients, every hardware failure meant a store that could not process sales — and at peak, that was happening 19 times a day across the enterprise. Parts were being sourced from secondary markets just to keep systems limping along. Drawing on a 30+ year partnership and deep institutional knowledge of the client’s retail environment, SSI orchestrated a complete infrastructure transformation — migrating all 2,200+ locations to a distributed hardware model overnight, without disrupting a single day of store operations, reducing downtime tickets by 69% and cutting recovery time by 76%.