Since its founding, the family-owned and operated Spa has grown from one single salon to five locations now providing a full line of salon and spa services as well as a training and mentorship program for employees.
With this growth came the need for networking and more complex, updated IT systems. Their old network and server infrastructure didn’t provide sufficient security or online back-up. And the outdated software and hardware were prohibiting the salon from offering additional customer services such as free wi-fi and online booking.
After just several conversations and a brief survey, SSI was able to propose a complete Managed IT Service solution — including a server upgrade, software configuration, back-ups, and monitoring of systems. This solution allowed business manager, Sam, to see how these basic improvements could have a drastic impact on business. And how SSI could streamline IT and make it simple, freeing up more time for Sam to spend on other business needs.
What SSI did:
- Cleaned up infrastructure and software configuration
- Updated Windows server operating system and provides monthly patching
- Implemented systems back-ups and monitoring
- Brought all systems up to ITIL standards
- Implemented remote monitoring and automation management software
- Installed Antivirus software on all servers
Immediately, the client experienced noticeable improvements with less system downtown and support just an easy phone call away. The improvements resulted in a cleaner more stable IT environment. And Sam was able to implement his improved customer services and turn his focus back on his core business needs.
“SSI came in and securely cleaned-up our entire IT infrastructure. We are a multi location business, and they updated our hardware, ensured our license compliance, fixed security holes, and proactively monitor all locations / systems. My computer system is critical to my business, I know I can rely on them to be there if anything goes wrong. They are an extremely professional group and would recommend them to any business looking for experts to handle IT needs.” — Sam Provenzano, Owner, Zano Salon & Spas